Under the worldwide COVID-19 crisis,we are trying our best to deliver our parcels as usual. But due to the high reduction of flights, items takes longer time than usual to arrive. We will meet the possibility that actual delivery time is longer than the adviced time and there’s no updates for days during transportation. We understand customers are excited to receive the new item, but plesae understand we both need to wait with paitence till everything gets better and back into routine.
HOW LONG DOES IT TAKE TO GET TO MY ORDER?
If your order fully processed, you will receive an email from MISS FONG confirming your purchase along with courier,tracking nubmer and estimated delivery date. Please allow 1-4 days for fulfillment to be completed. If you do need to make changes to an order, please email email@example.com as quickly as possible. Please be aware that any order changes may not be fully completed if your order has already been fulfilled. It’s usually 7-30 days for delivery after it’s shipped.
How do we ship?
For expedited shpping, we cooperate with Fedex
For Standard shipping, USPS, EMS, DHL are our choices.
How much is the shipping fee?
In most of the case, it’s free. For some international orders, it’s $5.99-$22.00 up to your choice between standard shipping or expedited shipping.
Why the shipping time varies so different
Because we have warehouse in USA, CANADA and China. It depends on where the order is fulfilled. If the style you buy is stocked in USA or CANADA, the delivery time would be around 7 days for CA and USA customers. If the style you buy is stocked in China, the delivery time would be a bit longer. If you are urgent, we have expedited shipping service.
For Countries out of USA, do we need to pay tax?
No. All our shipping fee is including tax. But because some local service charge the tax without notifying us. Sometimes it would be the case that you are charged tax when the parcel arrive in the post office. In this case, please contact us, we will refund you the tax you pay to your account.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally.
IS IT EXPENSIVE FOR INTERNATIONAL FLAT RATE?
Not at all. We even provide FREE SHIPPING to many countries out of US. For more details, pls select your country for flat rate information. Or contact firstname.lastname@example.org for an inquiry.
Because of the COVID-19, the shipping rate keep rising to a level we have ever seen before. So it affects free shipping rate for some coutries at this stage. We will keep adjusting the most updated rate accordingly.
WHAT IS YOUR INTERNATIONAL RETURN POLICY?
For defective reason, we accept free return for all orders in all countries. For personal / preference reason, we accept 30 days return for USA, CANADA ONLY. For international courtries, return shipping fee will be charged.